Welcome to iGetVapes Shop

At iGetVape Shop, customer satisfaction is one of our highest priorities. We are committed to providing quality products and excellent service. If you experience an issue with your order, we will work with you to find a fair and reasonable solution in accordance with Australian Consumer Law.

Please read this Refund & Returns Policy carefully before making a purchase.

Change of Mind Returns

Due to the nature of vaping products and for hygiene and safety reasons, we generally do not accept returns for products where you have simply changed your mind.

We may consider a change-of-mind return only if:

The item is unused and unopened.
The item remains in its original packaging.
The return request is submitted within 14 days of delivery.
The product is in resalable condition.

Approved change-of-mind returns may be subject to:

Return shipping costs paid by the customer.
A restocking fee is applicable where applicable.
Inspection upon receipt before any refund is issued.

Shipping fees are non-refundable.

Faulty, Damaged, or Incorrect Products

If you receive:

A faulty product,
A damaged item,
An incorrect product,
Or an item that does not match its description,

Please contact our support team within 48 hours of receiving your order.

To assist with your claim, please provide:

Your order number.
A description of the issue.
Clear photos or videos showing the defect or damage.
Photos of the packaging, if applicable.

Upon review, we may offer:

A replacement product.
Store credit.
A full or partial refund.

The resolution offered will depend on the circumstances of the claim.

Disposable Vape Devices

Disposable vape devices are manufactured products and may occasionally experience defects.

If your disposable device is:

Dead on arrival,
Not functioning upon first use,
Or exhibits a manufacturing defect,

Please notify us within 48 hours of delivery.

Customers may be asked to provide:

Photos of the device.
A short video demonstrating the issue.
Batch or serial numbers were available.

Devices that have been fully or substantially used may not qualify for replacement or refund unless a verified manufacturing defect exists.

Incorrect Shipping Address

Customers are responsible for ensuring all shipping information is accurate at checkout.

If an incorrect address is provided:

iGetVapes Australia is not responsible for orders delivered to the address supplied by the customer.
Additional shipping charges may apply if parcels need to be redirected or reshipped.

Please contact us immediately if you notice an error in your shipping details.

Lost or Delayed Shipments

Once an order has been dispatched, delivery times are controlled by the shipping carrier.

If your package is delayed, we will assist by:

Tracking the shipment.
Contacting the courier where necessary.
Helping initiate investigations when appropriate.

Lost shipment claims may require confirmation from the courier before any replacement or refund is issued.

Products Not Eligible for Return

For hygiene, safety, and regulatory reasons, the following items generally cannot be returned:

Opened disposable vape devices.
Opened e-liquid products.
Used coils.
Used pods.
Opened accessories.
Products damaged through misuse, neglect, modification, or accidental damage.

Returns sent without prior approval may be refused.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Please allow:

3–10 business days for processing.
Additional time depending on your financial institution.

Refund timing may vary between payment providers.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

Under Australian Consumer Law, customers may be entitled to a repair, replacement, or refund where products:

Are faulty,
Are not of acceptable quality,
Do not match their description,
Or fail to perform as reasonably expected.

These rights apply independently of any store policy.

Return Procedure

To request a return, refund, or warranty assessment:

Step 1

Contact our customer support team.

Step 2

Provide:

Order number
Full name
Description of issue
Supporting photos or videos

Step 3

Wait for approval and return instructions.

Step 4

Ship the item back if requested.

Please do not return products without prior authorization.

Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact our customer support team.

iGetVapes Australia

Customer Support Team

Email: sales@igetvapes.shop

Website: igetvapes.shop

We are committed to resolving issues quickly, fairly, and professionally.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts, or is damaged or missing parts, for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email. sales@igetvapes.shop

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of your return.

Shipping returns

To return your product, contact support.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.